With the costs of providing employee benefits rising at a rapid rate, many of our large clients turn to TriStarr for solutions to keep overhead costs manageable. Our client, a large health care organization, found that the gross cost of operating their scheduling call center was becoming prohibitive.
TriStarr provided our client with a pool of customer service representatives available to work in flexible shifts to staff the call center. The temporary employees receive several days of training and are sent on the assignment as needed.
Moving the costs for this critical, but relatively unskilled, job function out of our client’s bottom line and onto ours has allowed them to maintain the service levels that their customers demand while keeping overhead costs in line.