Employee FAQs

Please click on the FAQs to find answers to your questions.

  • What if I have questions about my pay, or my paycard?

    Contact our PayCard vendor via phone or via the web by clicking HERE to:

    • Determine your current balance
    • Transfer funds
    • Locate affiliated ATMs by clicking HERE.

    Click HERE to see our Quick Reference Guide for all things pay card or pay stub related.

  • How do I get my weekly Paystub?

    You can view your weekly and YTD earnings and withholdings through our Employee Portal.

  • Where do I access my online Portal Account?

    Click here to access Employee Portal:  Employee Portal Login

  • How and when do I get paid?

    Temp employees are issued pay cards when placed on assignment. TriStarr “loads” your pay onto your card on Friday following the week that you work. Specific details about the pay card will be provided during your staffing orientation with TriStarr.

  • When will I be eligible for holiday and retention bonus?
    Holiday bonus:

    TriStarr employees are eligible for a holiday bonus (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day) when:

    • they have achieved 1,000 hours of work in a 12 month period AND
    • if they work at least 24 hours in the week of the holiday
    Retention bonus:

    TriStarr employees are eligible for retention bonus for every 2,000 hours of work, without a significant lapse in service.

  • How much notice is required to leave an assignment?

    TriStarr requires five days written notice prior to leaving an assignment before its scheduled end date. Please refer to your orientation brochure for more details.

  • Whom do I call when I am going to be absent or late for my assignment?

    It is very important that you contact TriStarr if you are going to be late or absent from work. If poor weather conditions will cause you to be late or absent, please call TriStarr as well. We will contact our client and make sure the message gets passed along.

  • What do I do when my assignment is ending?

    Any time your status with TriStarr changes we need to know. Changes in status may include:

    • Ending an assignment: Let us know when you will be ending and if you wish for us to line you up for another assignment.
    • Inactivating your status: If you would no longer like us to consider you for employment, we will inactivate your file.
    • Reactivating your status: If you have been employed elsewhere and for any reason wish to be considered for employment, let us know and we will reactivate your account.
  • What does “business casual dress code” mean?

    Many of TriStarr’s temp employees have questions as to what to wear in our clients’ offices. Some of our clients have professional dress codes, others have business casual dress codes, and only a handful have casual environments. Following is a guideline for each type of dress code. However, if you are ever unsure if your attire is appropriate, please ask a TriStarr staff member.

    • Professional (Law Offices, Banks, Etc.)
      • Conservative suit. Men should wear a shirt and tie. Women should make sure that the skirt is not shorter than 2 inches above the knee. If the skirt has a slit, it should not be cut high enough to reveal anything above the knee. Most professional offices require nylons/pantyhose when wearing skirts, check with a supervisor before going without.
      • Conservative dress
      • Women may wear a skirt or slacks, with a nice blouse or top. Men may wear slacks and a tie with a dress shirt and blazer.
      • Dress shoes. Women should not wear open-toed or open-heeled shoes without verifying that these are appropriate.
    • Business Casual
      • Khakis, slacks, and skirts may be worn with a dressy shirt, blouse, or sweater.
      • Conservative dress.
      • Dress shoes. Women should not wear open-toed or open-heeled shoes without verifying that these are appropriate.
      • Nylons/pantyhose may be required when wearing skirts, check before going without.
    • Casual
      • Jeans or slacks may be worn with a nice shirt and shoes.
      • Shirts with graphics and logos should not be worn without verifying they are appropriate.
      • Always ask before wearing sneakers or sandals!
    • General Guidelines
      • When wearing a skirt or dress with a slit, the slit should not be cut high enough to reveal anything above the knee.
      • Sandals and other open-toed shoes may not be appropriate in all offices, check before wearing.
      • If the client allows them, sleeveless dresses or shirts, such as tank tops or sundresses, should have wide straps or cap sleeves. Check before going sleeveless without a blazer or sweater.
      • Tops that reveal the navel are not appropriate for any office.
      • Cropped pants may not be suitable for all offices, check before wearing.
      • If a client allows shorts, check with us to make sure that your shorts are appropriate.
      • It is better to err on the side of being too professional in dress. For the first few days on a new assignment, dress on the more professional side and observe how everyone else is attired.
      • When in doubt, check it out! If you have a question about whether an item is appropriate, ask before wearing.