Customer Service Associates

You are an exceptional Customer Service professional who can adhere to strict deadlines. You can work independently in a fast-paced environment You are able to work a 10am-6pm schedule for approximately 2 months. YOU MUST LIVE IN OR NEAR THE LANCASTER, PENNSYLVANIA AREA.

TriStarr's client, a leading third-party benefits administrator located in Lancaster, is seeking full-time temporary Customer Service Associates to take inbound and make outbound calls. You will respond to telephone, email, electronic inquiries, or faxes from members, providers and/or vendors. You will handle call volumes averaging 50-70 calls per day and will document all inquiries using internal systems.

This position can be remote or in-office. (If remote, you MUST be able to work onsite if anything prohibits you from successfully accomplishing the assignment at home.) This assignment requires a quiet dedicated workspace in your home with no distractions/interruptions/background noise, and a wired, reliable high speed internet connection (a speed test of at least 20mbs will be required). Equipment (laptop, docking station, monitor, keyboard, and mouse) will be provided.

CUSTOMER SERVICE ASSOCIATES JOB DUTIES:

• You will respond to telephone, inquiries from employees/members, providers, clients, and other interested parties using system notes, plan documents and booklets, benefit reference documents, claim reference manuals, and claims-related memoranda.
• You will appropriately refer or escalate calls based on customer service procedures and guidelines.
• You will research inquiries and respond appropriately.
• You will appropriately refer unresolved inquiries or inquiries requiring further action to the appropriate individual (e.g., Analyst, Corrections, Senior, and Supervisor/Manager).
• You will follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• You will thoroughly and accurately document all inquiries following Health Benefits guidelines.
• You will initiate outgoing calls or other service projects as assigned.
• You will assist with other tasks, duties, and projects as needed/assigned.

CUSTOMER SERVICE ASSOCIATES EXPERIENCE/SKILLS REQUIRED:
 

• You have a HS diploma or GED equivalent.
• You have 1+ years of experience in a Customer Service Call Center environment.
• You are computer proficient and can learn/adapt to new computer systems (including MS Teams).
• You are detail oriented and have excellent data entry skills.
• You can work in a fast-paced, customer service and production driven environment.
• You use common sense understanding to carry out instructions furnished in oral, written or diagram form.
• You are flexible and open to continued process improvement.
• You have effective verbal and written communication skills.
• You can work effectively with team members/employees/members/providers/co-workers.

LENGTH OF ASSIGNMENT: Temporary, 30-60 days
PAY RANGE: $19-$20/hr.
START DATE: Early-mid October
HOURS: 37.5 hours/week (40 hours/week when needed), 10am – 6pm
DRESS CODE: Business casual