Customer Service Representative/Account Manager

Location: Lancaster, PA

Flexibility: On-Site

Type: Temp-Perm

Industry: Manufacturing

Pay Rate: $

Recruiter Name: Lauren Hunter-Parrish

June 12, 2024  |  Job ID: 6665

Job Summary

Customer Service Representative/Account Manager

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A well-established manufacturing company in the Greenfield area of Lancaster is seeking an Customer Service Representative/Account Manager for their team! 

The Customer Service Representative is responsible for working with the sales team and managing all sales and customer service activities for assigned accounts. The Customer Service Representative assures all accounts are effectively serviced (order entry & accuracy, confirmed ship dates, customer collaboration, sales gap and/or opportunity analysis and overall customer satisfaction). They also collaborate with Production, Operations, Engineering, Shipping, Planning, Sales, Quality, Pricing Analyst, Accounting and the Executive Team to report key customer or market changes.

Duties will include:

  • Enter customer orders, with 100% accuracy, and facilitates the progression of orders through production and shipping to ensure commitment dates are met
  • Meet or exceed assigned account performance goals
  • Contributes toward exceeding the annual goals
  • Manage all other key account activity to include but not limited to: Order entry (either manual purchase orders or EDI (Electronic Data Interface), Price Validation / Minimum Order Qty’s, Expedites, Open Order and Follow up Reports, Tracking, invoice, packing slips, PODs, Sales Order Alignments, Scorecard Management
  • CRM Updates (Contacts, Key Information and Market feedback)
  • Specification Review Requests
  • Quote Process (including win/loss tracking) 
  • Returns, Rejected Material or Quality Concerns
  • Debit / Credit and Invoice resolution with pricing analyst
  • Pursue new opportunities with existing and/or new accounts
  • Provides key account updates towards the monthly S&OP and the 12-month forecast
  • Serves as the Voice of the Customer to all other departments
  • Contributes to scheduled internal and customer huddles or sales meetings
  • Supports key customer meetings both on-site and with travel to a customer corporate headquarters or manufacturing plant
  • Foster account relationships at multiple levels of their organization

TRAVEL:

  • < 5% travel (other locations, conferences, or training)

QUALIFICATIONS:

  • Bachelor’s Degree preferred.
  • In lieu of a bachelor’s degree, prior Customer Service or Inside Sales experience with knowledge of Customer Service principles, and procedures preferred or 5 years in a similar environment.
  • Experience in a manufacturing environment preferred.
  • Organized, able to prioritize, multi-task, detail oriented and meet deadlines
  • Strong interpersonal, customer service, listening and presentation skills.
  • Proficiency in Microsoft Office, proficient typing skills, and internet navigation.
  • Proficiency in standard organizational, administrative and documentation procedures, with a proven ability to multi-task, prioritize, organize, and manage time effectively.
  • Proficiency with ERP systems preferred.

This is a great full-time opportunity with a centrally located business here in Lancaster! 

START DATE: Pending interview process
PAY RATE: $19-22/hr.  plus PTO, benefits (401K plus match, health insurance, dental and vision, flexible spending accounting, health savings accounts, tuition reimbursement, disability insurance)
HOURS:8:00am to 5:00pm Monday through Friday
DRESS CODE: Business casual

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