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Do you thrive on keeping things organized, running smoothly, and making a real impact behind the scenes? If you’re a proactive problem-solver with a heart for mental health and a mind for systems — this role is calling your name.
Our Client is seeking a proactive, detail-driven Administrative & Client Services Coordinator to ensure smooth day-to-day operations by supporting client communication, scheduling, therapist coordination, and office management. This role is perfect for someone who thrives in a dynamic environment, loves creating order, and brings a client-centered approach to every interaction.
Key Responsibilities:
Client Support & Coordination
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Respond to client inquiries within 24 hours with warmth and professionalism
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Guide potential clients through the screening process and transition them to the appropriate next step
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Screen new client inquiries and ensure smooth onboarding
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Follow up with clients in a timely and organized manner
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Provide accurate information regarding services, therapist availability, and scheduling
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Offer appropriate referrals when our services do not match client needs
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Maintain client portals and send paperwork reminders
Therapist & Team Support
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Schedule clients according to therapist preferences and availability
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Keep therapists updated on client changes, cancellations, or needs
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Coordinate communication with external professionals and referral partners
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Support ongoing therapist needs with timely updates and resource access
Office & Administrative Operations
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Open and close the office, greet clients and visitors when onsite
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Manage calendars, handle mail, order supplies, and troubleshoot basic tech issues
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Track and maintain organized records, notes, and documentation
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Support HR tasks, including applicant tracking and payroll coordination
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Prioritize and reprioritize tasks as needed when unexpected changes or restraints arise
- Create and refine workflows to improve efficiency across administrative functions
Qualifications:
- Exceptional organizational and multitasking skills
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Strong written and verbal communication abilities
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High attention to detail with excellent note-taking and record-keeping skills
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Self-starter with intrinsic motivation to streamline processes and create efficient systems
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Proven ability to follow through, meet deadlines, and manage competing priorities
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Strong data entry and analytical skills for tracking client data and practice trends
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Familiarity with Asana, Trello, or similar task management tools (preferred)
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Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
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Experience in healthcare, behavioral health, or administrative support roles (preferred)
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Comfortable handling confidential information with professionalism and discretion
REASON FOR NEED: Vacancy
LENGTH OF ASSIGNMENT: Temp to Hire
START DATE: asap pending interviews
PAY RATE: $18/hr