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Join a growing, locally owned service company as their next Customer Service Representative. This is a great fit for someone who enjoys being the friendly first voice customers hear, staying organized in a busy office, and taking ownership of follow up. You will play a key role in helping customers get timely answers while making sure new website inquiries are tracked and handled efficiently.
Key Responsibilities / What You’ll Do
- Answer inbound calls with a professional, upbeat phone presence
- Assist customers with questions, scheduling, and general service inquiries
- Route requests to the right team member and ensure timely follow up
- Monitor and track new website leads, documenting next steps and outcomes
- Maintain accurate records of inquiries, leads, and activity
- Complete data entry and update customer details in company systems
- Provide general administrative support to the office and operations teams
Qualifications / What We’re Looking For
- Prior customer service, office, administrative, or call handling experience preferred
- Strong communication skills and a customer focused approach
- Detail oriented with solid data entry accuracy
- Organized, dependable, and comfortable managing multiple priorities
- Confident with computers and learning new systems
- Industry experience in fuel, HVAC, or home services is a plus
Why Join the Team?
You will be part of a collaborative, family oriented team that values reliability and great service. If you love helping people and following through, this role offers a stable weekday schedule and a positive work environment.
Job Details
- Job Type: Full-Time, Temp-Perm
- Pay / Salary: $19.00 to $21.00 per hour (based on experience)
- Hours / Schedule: Monday to Friday, 8:00 AM to 5:00 PM (no weekends)
- Location: On-site, Lancaster County, PA