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Tri-Starr is partnering with a mission-driven nonprofit in Lancaster, PA that serves neighbors experiencing poverty and homelessness to provide an Engagement Administrative Assistant. The Engagement Administrative Assistant supports a busy outreach center that offers low-barrier access to food, clothing, and essential services.
This role is the “front door” of the center: you’ll welcome guests, coordinate intake, support a small team, and help connect individuals with the right resources—while maintaining dignity, safety, and confidentiality in a fast-paced environment.
Key Responsibilities
- Warmly greet all guests, assess immediate needs, and direct them to the appropriate program or team member
- Perform client intakes and work closely with volunteers and outreach staff
- Handle front-desk administrative tasks, including:
- Check-in logs and daily tracking
- Answering phones and responding to basic inquiries
- Data entry and use of intake/database systems
- Completing incident reports as needed
- Help connect guests with the appropriate staff member or onsite partner agency
- Serve as a steady, positive presence for guests, volunteers, partner agencies, and visitors
- Maintain strict confidentiality regarding all client and staff information
- Assist with basic setup and breakdown of the space, including shelter-related tasks when needed
- Other duties as assigned to support smooth daily operations of the Outreach Center
What We’re Looking For
- High School Diploma or GED required; Associate degree or higher preferred
- Experience working with underserved or vulnerable populations required
- Experience with social services, social work, or community outreach is a plus
- Database experience (Empower Lancaster/HMIS or similar) highly preferred
- Bilingual in English/Spanish is appreciated but not required
- Basic computer skills and comfort with data entry
- Valid PA driver’s license
- Ability to pass required PA Criminal Background Check and PA Child Abuse clearances
Schedule & Compensation
- Full-time (around 40 hours/week) and part-time schedules available
- On-site role at an outreach center in Lancaster, PA
- Direct-hire position (not temp)
- Hourly pay range: $18.00 – $20.00/hour, depending on experience and schedule
How to Apply
Interested in being a welcoming, steady presence for community members who need support? Apply through Tri-Starr and we’ll follow up to discuss the role, schedule options, and next steps!