Engagement Administrative Assistant

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Tri-Starr is partnering with a mission-driven nonprofit in Lancaster, PA that serves neighbors experiencing poverty and homelessness to provide an Engagement Administrative Assistant. The Engagement Administrative Assistant supports a busy outreach center that offers low-barrier access to food, clothing, and essential services.

This role is the “front door” of the center: you’ll welcome guests, coordinate intake, support a small team, and help connect individuals with the right resources—while maintaining dignity, safety, and confidentiality in a fast-paced environment.

Key Responsibilities

• Warmly greet all guests, assess immediate needs, and direct them to the appropriate program or team member
• Perform client intakes and work closely with volunteers and outreach staff
• Handle front-desk administrative tasks, including:
  • Check-in logs and daily tracking
  • Answering phones and responding to basic inquiries
  • Data entry and use of intake/database systems
  • Completing incident reports as needed
• Help connect guests with the appropriate staff member or onsite partner agency
• Serve as a steady, positive presence for guests, volunteers, partner agencies, and visitors
• Maintain strict confidentiality regarding all client and staff information
• Assist with basic setup and breakdown of the space, including shelter-related tasks when needed
• Other duties as assigned to support smooth daily operations of the Outreach Center

What We’re Looking For

• High School Diploma or GED required; Associate degree or higher preferred
• Experience working with underserved or vulnerable populations required
• Experience with social services, social work, or community outreach is a plus
• Database experience (Empower Lancaster/HMIS or similar) highly preferred
• Bilingual in English/Spanish is appreciated but not required
• Basic computer skills and comfort with data entry
• Valid PA driver’s license
• Ability to pass required PA Criminal Background Check and PA Child Abuse clearances

Schedule & Compensation

• Full-time (around 40 hours/week) and part-time schedules available
• On-site role at an outreach center in Lancaster, PA
• Direct-hire position (not temp)
• Hourly pay range: $18.00 – $20.00/hour, depending on experience and schedule

How to Apply
Interested in being a welcoming, steady presence for community members who need support?  Apply through Tri-Starr and we’ll follow up to discuss the role, schedule options, and next steps!

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