Insurance Customer Service Representative

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You are an exceptional Customer Service professional who can adhere to strict deadlines. You can work independently in a fast-paced environment meeting compliance standards. After day shift training, you are available for 7.5-8 hr. shifts between 8am – 8pm (M-F). Training classes begin July 21st.

TriStarr’s client, a leading third-party benefits administrator located in Lancaster, is seeking full-time temporary Customer Service Representatives (remote – must be located in Pennsylvania) to take inbound and make outbound calls. CSRs will be working for the department that handles one of their largest clients – PSERS (the retired teachers and school employees throughout PA). CSRs will respond to telephone, email, electronic inquiries, or faxes from members, providers and/or vendors. CSRs will handle call volumes averaging 50-70 calls per day and will document all inquiries using internal systems.

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:

• You will respond to telephone, written, and electronic inquiries from employees/members, providers, clients, and other interested parties using system notes, plan documents and booklets, benefit reference documents, claim reference manuals, and claims-related memoranda.
• You will appropriately refer or escalate calls based on customer service procedures and guidelines.
• You will research inquiries and respond appropriately.
• You will appropriately refer unresolved inquiries or inquiries requiring further action to the appropriate individual (e.g., Analyst, Corrections, Senior, and Supervisor/Manager).
• You will follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• You will thoroughly and accurately document all inquiries following Health Benefits guidelines.
• You will initiate outgoing calls or other service projects as assigned.
• You will assist with other tasks, duties, and projects as needed/assigned.

CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE/SKILLS REQUIRED:

• You have a HS diploma or GED equivalent.
• You have 1+ years of experience in a Customer Service Call Center environment.
• You are computer proficient and can learn/adapt to new computer systems (including MS Teams).
• You are detail oriented and have excellent data entry skills.
• You can work in a fast-paced, customer service and production driven environment.
• You use common sense understanding to carry out instructions furnished in oral, written or diagram form.
• You are flexible and open to continued process improvement.
• You have effective verbal and written communication skills.
• You can work effectively with team members/employees/members/providers/co-workers.

LENGTH OF ASSIGNMENT: Temporary, (through January 2026, possibly longer)
PAY RANGE: $18-$22/hr., depending on experience and schedule
TRAINING CLASS START DATES: 7/21 and 8/18
HOURS: 37.5 hours/week (40 hours/week when needed)

• Training: 8:30am-4:30pm for 5-6 weeks and then 9:00am-5:00pm for 2 weeks

It is a requirement to not miss any time during training.

• Schedule after Training: 7.5-8 hr. shifts between 8am-8pm.  Part-time schedules are also available. 

LOCATION:  Remote (if remote, must be within driving distance of Lancaster office to report if needed)
DRESS CODE: Casual

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