Customer Service Specialist

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Our client, a non-profit organization located in Lancaster City, PA, is looking for a Customer Service Specialist who’s passionate about making a positive difference in families’ lives. This is a fantastic opportunity for someone who enjoys helping others, providing exceptional service, and working in a collaborative environment. This position supports their Nutrition team in delivering family-centered care that truly impacts the community.

What You’ll Do:

• Provide friendly, professional customer service in person and over the phone using a multi-line phone system, and respond to all voicemail messages
• Schedule appointments and process online applications for families
• Verify eligibility and income, ensuring accurate benefits distribution
• Greet clients, complete check-ins, and issue electronic benefits
• Maintain proficiency in the breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics
• Assist with flexible clinic assignments and community referrals

Qualifications: 

• High school diploma or GED required
• 1+ year of customer service or related experience; WIC experience preferred
• Bilingual in English/Spanish is a plus
• Strong communication and organizational skills
• Ability to work efficiently in a team and maintain confidentiality
• Compassionate, adaptable, and dedicated to a trauma-informed, inclusive culture

Why Join Their Team?
Enjoy the chance to grow professionally while making a meaningful impact within a supportive environment. They foster a culture of diversity, learning, and empowerment. 

Job Details

• Job Type: Temp-Perm
• Pay: $17/hour
• Hours: Monday-Thursday 8:00am – 4:30pm; Friday 8:00am – 1:30pm; 1st and 3rd Thursday of the month 10:30am – 7:00pm
• Location: Lancaster City, PA, on-site only

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