Customer Service Representative

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Our client, a non-profit organization located in Lancaster City, is looking for their next Customer Service Representative to help support their busy team! If you enjoy helping people, staying organized, and keeping a busy office running smoothly, this opportunity could be a great fit. In this role, you’ll be the friendly first point of contact for their Early Learning Resource Center, supporting both families and internal staff through phone, email, and in-person interactions.

Key Responsibilities / What You’ll Do

• Answer incoming calls and emails promptly and professionally
• Greet visitors, gather documents, and identify the purpose of each visit
• Receive, date-stamp, scan, and route documentation to the appropriate staff
• Complete client searches and transfer callers to the right team member
• Respond to client/provider concerns and help resolve issues as they arise
• Maintain confidentiality with family and staff information
• Support office operations (copier supplies, forms, outgoing mail metering, ordering documents)
• Help ensure applications and records are processed accurately and on time

Qualifications / What We’re Looking For

• High school diploma/GED
• 2+ years of human services experience
• Strong communication skills (verbal and written) with diverse populations
• Highly organized; able to multitask and prioritize under pressure
• Takes initiative, works independently, and collaborates well with a team
• Bilingual Spanish is a plus

Why Join the Team?
You’ll join a mission-driven, people-focused environment where your organization and customer service skills make a real difference. Qualified candidates are encouraged to apply!

Job Details

• Job Type: Temp-to-Perm
• Pay Rate: $16–$19/hour (depending on experience)
• Hours / Schedule: Monday–Friday, 8:30 AM–5:00 PM
• Location: On-site in Lancaster City, PA

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