Claims Staff Assistant and CSR

Our client, a reputable insurance organization located in New Holland, PA, is seeking a dependable and detail-oriented Claims Staff Assistant and CSR to join their Claims team. This is a full-time, temporary assignment (approximately 1–2 months) with the possibility of becoming temp-to-perm, ideal for someone with strong customer service skills, attention to detail, and an interest in insurance operations. In this role, you’ll support claims processing through a variety of clerical, customer service, and administrative tasks that ensure timely and accurate claim handling. If you’re organized, proactive, and eager to learn the basics of insurance claims, we encourage you to apply.

Key Responsibilities:

• Process incoming loss reports and verify policy coverage
• Respond to claim-related inquiries from customers, agents, and claimants
• Handle incoming mail: open, index, scan, and file documents
• Mail claim checks and correspondence accurately and on time
• Run periodic reports (daily, monthly, quarterly)
• Transcribe recorded statements for litigation and arbitration cases
• Assist with vendor payments and maintain agent draft records
• Assign file numbers, verify glass claims, and enter catastrophe codes
• Support various clerical tasks as assigned by the Claims Supervisor

Requirements:

• High school diploma or equivalent required
• At least 1 year of customer service experience preferred
• Willingness to learn Property & Casualty insurance terminology
• Proficiency with office equipment (e.g., scanners, printers, transcription machines)
• Strong data entry and keyboarding skills
• Ability to prioritize, stay organized, and work independently
• Effective verbal and written communication skills
• Logical thinking, diplomacy, and professionalism in a fast-paced environment
• Comfortable using company computer systems
• Ability to remain in a stationary position and operate a computer for extended periods
• Capable of lifting and moving materials weighing up to 10 lbs
• Must be able to perform essential functions with or without reasonable accommodation

Details:

• Pay Rate: $18.50/hr
• Location: New Holland, PA
• Schedule: Full-time, Monday–Friday, 8:00 AM – 4:30 PM
• Job Type: Temporary (1–2 months) with potential for temp-to-perm
• Start Date: ASAP (pending interviews)
• Dress Code: Business casual