Technology Support & Training Specialist

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Are you tech-savvy with a passion for client service? Our suburban law firm seeks a dynamic individual to provide crucial technology support and drive skill development. If you thrive in a collaborative environment and enjoy solving challenges with innovative solutions, we want to hear from you!

A Lancaster County law firm is looking for a Technology Support & Training Specialist like you to join their team! The ideal candidates are eager to learn new skills and share their experience amongst a cohesive team. 

Position Overview: As their Technology Support & Training Specialist, you will play a key role in:

• Providing comprehensive technology support to our team, including hardware, software, and network coordination.

• Developing and implementing training programs to enhance skills across their firm, from technical proficiency to client service excellence.

• Collaborating with firm leadership and practice groups to optimize software utilization and streamline business processes.

Responsibilities:

• Manage software systems including Office 365, Worldox, Orion Financial & Practice Management, and others.

• Design and deliver training initiatives tailored to their users’ skill level, ensuring continuous development.

• Evaluate and refine training programs to align with strategic objectives and evolving needs.

• Drive innovation by proposing and implementing creative solutions to leverage technology effectively.

• Troubleshoot and resolve technical issues for PCs, printers, applications, and mobile devices, coordinating with outside tech support as needed.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with document and practice management systems preferred.

• Strong organizational skills with a keen eye for detail and problem-solving abilities.

• Ability to communicate effectively and collaborate in a team-oriented environment.

• Passion for learning and sharing knowledge, with a proactive approach to technology integration.

Why Join Us:

• Opportunity to make a significant impact and grow within a client-focused team environment.

• Enjoy a collaborative culture that values creativity and continuous improvement.

Who Should Apply: We welcome applications from tech-savvy individuals who are eager to contribute to our team's success and share our commitment to client service excellence. Whether you're a seasoned tech professional, starting your career, or seeking to make a career or job change, if you want to take on a new challenge and enhance your skills in a supportive environment, we encourage you to apply.

*** Please note: Candidates must have clean background checks. ***

LENGTH OF ASSIGNMENT: Permanent
START DATE: asap, pending interviews
SALARY RANGE: $52k-$70k/yr., depending on experience and schedule
HOURS: Open to Full-time (37.5 hours/week) or Part-time schedule
DRESS CODE: Business casual/professional

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