Level I/II IT Help Desk

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Our client, located in York, PA, is looking for an individual to step into a hands-on IT support role where you’ll make an immediate impact for end users while also supporting the core systems that keep their operation running smoothly. This opportunity is ideal for someone who enjoys solving problems, communicating clearly, and balancing “quick fixes” with longer-term infrastructure support in a Microsoft environment.

Key Responsibilities / What You’ll Do

• Respond to and resolve incoming support requests via tickets, email, and phone
• Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive), VPN, and end-user devices
• Triage issues appropriately and escalate when needed
• Support device provisioning, configuration, and compliance using Microsoft Intune/MDM
• Help manage identity/security controls (including MFA) and support user onboarding/offboarding
• Monitor servers/VMs and basic network/infrastructure health
• Support patching and endpoint protection monitoring (including Microsoft Defender alerts)

Qualifications / What We’re Looking For

• 3–5 years of IT support experience across Level 1 and Level 2 responsibilities
• Strong experience with Microsoft 365, Active Directory, Intune/MDM, and OneDrive
• Familiarity with Microsoft Entra ID/MFA and security-minded IT practices
• Working knowledge of DHCP, Wi-Fi, and virtualization concepts
• Professional communication skills and a service-oriented mindset

Why Join the Team?
If you’re looking for a role where your troubleshooting and customer support skills are truly valued, and where you can grow your exposure to infrastructure and security, this is a great fit.

Job Details

• Job Type: Temporary (3-4 weeks) with potential for long-term 
• Pay Rate: $23-$26/hr.
• Schedule: Mon.-Fri. 9am-6pm
• Location: On-site (York, PA)

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