Customer Service Specialist

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Our client, a non-profit organization located in Lancaster City, PA, is looking for a Customer Service Specialist who's passionate about making a positive difference in families’ lives. This is a fantastic opportunity for someone who enjoys helping others, providing exceptional service, and working in a collaborative environment. This position supports their Nutrition team in delivering family-centered care that truly impacts the community.

What You’ll Do:

• Provide friendly, professional customer service in person and over the phone using a multi-line phone system, and respond to all voicemail messages
• Schedule appointments and process online applications for families
• Verify eligibility and income, ensuring accurate benefits distribution
• Greet clients, complete check-ins, and issue electronic benefits
• Maintain proficiency in the breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics
• Assist with flexible clinic assignments and community referrals

Qualifications: 

• High school diploma or GED required
• 1+ year of customer service or related experience; WIC experience preferred
• Competent in Microsoft 365 or related software
• Bilingual skills (English/Spanish) preferred
• Strong communication and organizational skills
• Ability to work efficiently in a team and maintain confidentiality
• Compassionate, adaptable, and dedicated to a trauma-informed, inclusive culture

Why Join Their Team?
Enjoy the chance to grow professionally while making a meaningful impact within a supportive environment. They foster a culture of diversity, learning, and empowerment. 

Job Details

• Job Type: Temp-Perm
• Pay: $17/hour
• Hours: Monday-Thursday 8:00am – 4:30pm; Friday 8:00am – 1:30pm; 1st and 3rd Thursday of the month 10:30am – 7:00pm
• Location: Primary location in Lancaster City, PA, on-site only. However, this individual may be asked to work at their other county clinic locations to provide coverage for staff who are on PTO or who call off unexpectedly. Those locations are in Ephrata and Columbia.

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