Intake Specialist (Human Services)

To Apply for this Job Click Here

Our client, a non-profit organization located in Lebanon, PA, is seeking a detail-oriented, people-friendly professional to support a community program serving families. This role is paperwork and computer-heavy, follows clear policies and procedures, and includes phone and in-person interactions with clients. Ideal for someone who thrives in structured, repetitive work and enjoys helping others.

Key Responsibilities

• Meet with clients (in person and by phone) to collect information and complete program-related documentation
• Review and process applications and ongoing case updates according to established DHS guidelines
• Maintain accurate electronic case files, notes, and supporting documentation
• Explain program steps, required documents, and general eligibility-related information in a clear, respectful way
• Coordinate with internal teams and community partners to ensure cases move forward smoothly
• Stay organized, manage deadlines, and follow a consistent workflow

Requirements

• Bachelor’s degree in Social Services (or related), or a diploma plus 2+ years of human services experience
• Strong computer skills and comfort with repetitive, policy-driven processing work
• Excellent written/verbal communication and strong attention to detail
• Ability to handle sensitive information discreetly and professionally
• Customer service, intake, or case-support experience is a plus
• Spanish/English bilingual is a plus

Job Details

• Job Type: Temp-Perm
• Pay / Salary: $17-$19/hr.
• Hours / Schedule: FT; 8:30am-5pm with a 60-minute unpaid lunch break.
• Location: Lebanon, PA. On-site (business casual dress code)

To Apply for this Job Click Here